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Keeping in mind the very basic nature of every Mumtaz Fashions outfit, our customers do appreciate that each outfit ordered online is individually created, crafted and made to fit perfectly in accordance to the measurements provided. Relatively, fashion is an evolution. Due to the dynamism of this evolution, we respect the customers’ ability to support Mumtaz fashion’s “No Refund No Exchange” policy to help us deliver the very best and latest in Indian fashion. However in order to provide our valuable customers full service, we have relaxed our exchange policy a little bit.
We will exchange a product only
if we have sent you a completely
different product from the one
that you ordered. We will pay
for the shipping charges in this
case.
If we ship out a product in the
wrong size than the one that is
specified in your order then we
will exchange it for your
correct size. We will pay for
shipping charges both ways. However if it is the same
product that you ordered and if
you ordered the wrong size then
we will still exchange the size
for you. But in this case you
will have to pay for shipping
both ways that is shipping it to
us and also return shipping.
Products that have been
customized or altered will not
be exchanged. But many a times
we have observed that customer(s)
enter wrong measurements and
need re-alterations for that
perfect fit. Our in-house
tailors will be happy to
re-alter the outfit(s) once at
no extra cost to you. You will
only pay re-shipping charges
(both ways). If you fall into
this situation don’t worry,
simply call or email us within 5
days of the purchase date and we
will make sure that the issue is
rectified.
Used or worn products will not
be exchanged at all. There will be no refunds provided in any case.
Please email us within one business day of the delivery date
if you want to apply for an exchange stating the reason for exchange.
We will contact you as soon as possible.
Do not ship any product back to
us without getting a
confirmation for exchange from
us.
We will email you detailed
instructions on how to exchange
your product once you receive
our exchange confirmation.