Keeping in mind the very basic nature of every Mumtaz Fashions outfit, our customers do appreciate that each outfit ordered online is individually created, crafted and made to fit perfectly in accordance to the measurements provided. Relatively, fashion is an evolution. Due to the dynamism of this evolution, we respect the customers’ ability to support Mumtaz fashion’s “No Refund No Exchange” policy to help us deliver the very best and latest in Indian fashion. However in order to provide our valuable customers full service, we have relaxed our exchange policy a little bit.
We will exchange a product only if we have sent you a completely different product from the one that you ordered. We will pay for the shipping charges in this case.
If we ship out a product in the wrong size than the one that is specified in your order then we will exchange it for your correct size. We will pay for shipping charges both ways. However if it is the same product that you ordered and if you ordered the wrong size then we will still exchange the size for you. But in this case you will have to pay for shipping both ways that is shipping it to us and also return shipping.
Products that have been customized or altered will not be exchanged. But many a times we have observed that customer(s) enter wrong measurements and need re-alterations for that perfect fit. Our in-house tailors will be happy to re-alter the outfit(s) once at no extra cost to you. You will only pay re-shipping charges (both ways). If you fall into this situation don’t worry, simply call or email us within 5 days of the purchase date and we will make sure that the issue is rectified.
Used or worn products will not be exchanged at all. There will be no refunds provided in any case.
Please email us within one business day of the delivery date if you want to apply for an exchange stating the reason for exchange. We will contact you as soon as possible.
Do not ship any product back to us without getting a confirmation for exchange from us.
We will email you detailed instructions on how to exchange your product once you receive our exchange confirmation.